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Industry Accredited Responsible Service of Alcohol (RSA) Training Courses and Industry New Entrant Training

Responsible Service of Alcohol, commonly known as RSA training, is required in order for you to work in licensed venues across Victoria. Industry New Entrant training is also required by those people seeking to obtain a new licence or transfer an existing licence into their name.

On Tap Liquor Consulting, in partnership with Robust Investments Pty Ltd (T/A Liquor Consultancy Services - RTO 21718), delivers an accredited Responsible Service of Alcohol (RSA) training course at various locations throughout Victoria. We also offer the mandatory New Entrant Training in the form of the 'Achieve Liquor Licensing Knowledge'. Both courses are fully accredited by the VCGLR.

Our industry training is delivered by industry experts with a wealth of experience within the Victorian Liquor Industry. We are also able to arrange on-site training sessions at a venue that suits your requirements. Please contact us to to discuss your requirements.

An overview of each of our courses can be found below; Simply select the course you are interested in to read more!

Accredited Industry Training: RSA & New Entrant

On Tap Liquor Consulting, in partnership with Robust Investments Pty Ltd (T/A Liquor Consultancy Services - RTO 21718), delivers VCGLR accredited industry training across Victoria, inclusive of Responsible Service of Alcohol (RSA) and the required New Entrant Training.

Book Your RSA or New Entrant Training Now!

Course Overview

  • New Entrant Training

    On Tap Liquor Consulting, in partnership with Robust Investments Pty Ltd (T/A Liquor Consultancy Services - RTO 21718), delivers an accredited New Entrant Training course for those wishing to enter the Victorian liquor industry.

    On-site new entrant training can also be arranged at a location which suits you (conditions apply).

    ACHIEVE LIQUOR LICENSING KNOWLEDGE:

    DURATION:  

    4 hours (approximate course delivery time – Plus pre-course readings).

    PLEASE NOTE: 

    An understanding of spoken and written English is expected for successful completion of this course.

    WHAT YOU GET:

    You will learn the skills and knowledge required to own and operate a licensed venue.

    On successful completion of the course you will receive a Statement of Attainment.

    MATERIALS TO BRING: 

    Please bring along a pen and some form of photo ID (such as a drivers licence or passport).

    No ID = No Certificate

    DRESS CODE:  

    Neat Casual.

    INDUSTRY NEW ENTRANT TRAINING; ACHIEVE LIQUOR LICENSING KNOWLEDGE:

    The course content includes:

    1. Purpose of Victoria’s liquor laws
    2. Role of the regulatory authorities
    3. Understanding / interpreting liquor licence requirements
    4. Common offences
    5. Managing best practice
    6. Licensee forums and accords

    Our industry New Entrant Training, known as Achieve Liquor Licensing Knowledge, is a compulsory training course for licensees and nominees opening new operations or transferring existing licenses within Victoria, Australia. Most new liquor licence applicants are required to complete this New Entrant Training. Liquor Licence applicants who have not completed an accredited Responsible Service of Alcohol course may also be required to undertake the RSA training. The aim of the New Entrant Training is to provide an overview of Victorian liquor licensing laws and associated issues. This will enable licensees to comply with their legal obligations and contribute to minimising alcohol-related harm in the community.

    The Victorian Commission for Gambling & Liquor Regulation (VCGLR) requires that new Licensees and Nominees MUST complete New Entrant Training, which includes our course, before being granted a liquor licence.

    The NOMINAL delivery hours for this course is 7 hours which includes some reading time. We have listed times in our training calendar that we believe to closer represent the real hours that participants will be in the classroom. With this said, it is expected that reading is undertaken by each participant prior to attending the session.

    Book Your New Entrant Training Now

  • RSA Training

    On Tap Liquor Consulting, in partnership with the Robust Investments Pty Ltd (T/A Liquor Consultancy Services - RTO 21718), delivers an accredited RSA training course at various locations throughout Victoria.

    We can also arrange an on site training course delivered at a location which suits you (conditions apply).

    DURATION:  

    4 hours.

    PLEASE NOTE: 

    An understanding of spoken and written English is expected for successful completion of this course.

    WHAT YOU GET:

    You will learn the skills and knowledge required to work within a licensed venue.

    On successful completion of the course you will receive a Victorian RSA certificate.

    MATERIALS TO BRING: 

    Please bring along a pen and some form of photo ID (such as a drivers licence or passport).

    DRESS CODE:  

    Neat Casual.

    WHAT YOU LEARN:

    Undertaking an approved Responsible Service of Alcohol (RSA) training program gives participants the skills and knowledge necessary to contribute to a safe, enjoyable environment in licensed premises.

    Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licenses. Licensees and staff subject to mandatory RSA training requirements have one month from the date on which they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA training program. This initial program must be delivered face-to-face. They will then need to complete the VCGLR approved RSA online refresher course within three years of completing their last RSA training program.

    Our RSA training is delivered face to face which will provide you with instant support and guidance for any questions which may arise. We keep our class sizes low to ensure more one-on-one time with each student.

    THE RSA PROGRAM COVERS A RANGE OF TOPICS INCLUDING:

    • problems associated with excessive consumption;
    • alcohol and the law;
    • the question of who is responsible for RSA;
    • facts about alcohol;
    • improving the atmosphere of your premises; and
    • handling difficult customers.

    Book Your RSA Training Now

  • RSA Refresher

    Your Victorian issued Responsible Service of Alcohol certification is required to be refreshed every 3 years. This refresher training can be undertaken online via the VCGLR online refresher link below. The refresher course will take approximately 30minutes to complete.

     

    CLICK HERE FOR THE VCGLR – ON LINE REFRESHER

     

    You will need your original RSA certificate number (located on the top right hand corner of the certificate) in order to log into the system to complete the refresher training.

     

    If you do not have the certificate number you will need to contact the VCGLR on 1300 182 457.

Student Information

Student Information; About our Training

Students wanting additional information about our training should read the student handbook.

Please note that the VCGLR instructs that students arriving late ARE NOT TO BE PERMITTED ENTRY into the course, so please allow sufficient travel time.  You should aim to arrive 15 minutes prior to the commencement of the class to complete enrolment requirements. If you arrive late and the trainer refuses you entry, please don’t blame the trainer, it is a VCGLR requirement. In relation to Webinars, students must be logged into the course on time.

Students please note our policy in relation to lateness, non-attendance, or technical issues with Webinars.

Our refund policy is:

  • Cancellation by On Tap Liquor Consulting – full refund or reschedule without charge
  • Non attendance (including Webinars) / cancellation without 24 (business) hours notification, or late attendance where admittance is refused as per above – No refund
  • Non completion due to technical/internet issues (webinar) free re-schedule - once, but no refund
  • Cancellation more than 24 (business) hours – refund less $30 administration charge per booking
  • Re-scheduling more than 48 (business) hours notification – no charge
  • Re-scheduling less than 48 (business) hours notification - $20 administration charge per booking